Last Updated: April 20, 2026
Terms and Conditions
These terms govern the relationship between Rosana Wellness and our clients, defining the professional standards and responsibilities of our home care services.
Service Agreement
Rosana Wellness provides non-medical home health care services tailored to individual needs. Our service agreement outlines the scope of daily living support, companionship, and therapeutic assistance provided by our professional caregivers to ensure transparent and reliable care delivery.
Payment Terms
We maintain a professional billing process for all home care services. Detailed invoices are provided regularly, outlining service hours and associated costs. Payments are due within the timeframe specified in your individual care plan agreement to ensure uninterrupted support for your loved ones.
Cancellation Policy
To manage our caregiver schedules effectively and provide consistent service, we require advance notice for any session cancellations. Our policy details the notification windows required and any applicable fees for short-notice changes, balancing flexibility for families with our commitment to our staff.
Liability
Rosana Wellness is committed to the highest standards of safety and professional conduct. Our liability terms define the legal boundaries of our non-medical support and the mutual responsibilities held by the agency and the client to maintain a safe environment for both the caregiver and the individual receiving care.